Fix My Account

Privacy Policy

Effective Date: May 7, 2026

1. Introduction

Welcome to Slayva (“we,” “our,” or “us”). We operate the website https://slayva.com and provide eCommerce management services including eBay suspension recovery, TikTok Shop management, listing optimisation, advertising management, and related services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our Services. By using our website or Services, you agree to the collection and use of information in accordance with this Policy.

 

2. Information We Collect

We collect the following categories of personal information:

  1. a) Information You Provide Directly:
  • Full name
  • Email address
  • eCommerce platform(s) you use (e.g., eBay, TikTok Shop, Amazon, Etsy, Shopify, WooCommerce)
  • Nature of your issue or service request
  • Any additional information you choose to share in messages or during consultations

 

  1. b) Information Collected Automatically:
  • IP address and approximate location
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring URLs
  • Device type and operating system
  • Cookie identifiers and similar tracking data

 

  1. c) Information from Third-Party Services:
  • Calendar scheduling data collected via Google Calendar when you book a call
  • Analytics data from tools such as Google Analytics

 

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our Services
  • To respond to your enquiries and deliver free account audits
  • To communicate with you about your account, project updates, and service progress
  • To send you marketing communications, newsletters, and promotional content (where you have consented or where permitted by law)
  • To improve our website, services, and user experience
  • To comply with applicable legal obligations
  • To detect, prevent, and address fraud or security issues

 

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:

  • Contractual necessity — to provide the Services you have requested
  • Legitimate interests — to improve our Services and communicate with you
  • Consent — where you have opted in to marketing communications
  • Legal obligation — to comply with applicable laws and regulations

 

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device. We use:

  • Essential cookies — required for the website to function
  • Analytics cookies — to understand how visitors interact with our site (e.g., Google Analytics)
  • Marketing cookies — to deliver relevant advertising and track campaign performance

You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the website.

 

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with trusted third parties in the following circumstances:

  • Service providers who assist us in operating our website and delivering services (e.g., hosting providers, email platforms, CRM tools)
  • Google LLC for calendar scheduling and analytics services
  • Legal or regulatory authorities where required by law
  • Business successors in the event of a merger, acquisition, or sale of assets

All third parties are required to maintain the confidentiality and security of your information and to use it only for the purposes for which it was shared.

 

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer needed, we will securely delete or anonymise it. You may request deletion of your data at any time by contacting us at hello@slayva.com.

 

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

 

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access — request a copy of the personal data we hold about you
  • Right to rectification — request correction of inaccurate or incomplete data
  • Right to erasure — request deletion of your personal data
  • Right to restriction — request that we restrict processing of your data
  • Right to data portability — receive your data in a structured, machine-readable format
  • Right to object — object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@slayva.com. We will respond to your request within 30 days.

 

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are carried out in compliance with applicable data protection laws, including through the use of appropriate safeguards such as standard contractual clauses.

 

11. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete it.

 

12. Third-Party Links

Our website may contain links to third-party websites, including eBay, TikTok Shop, Amazon, Etsy, Shopify, and WooCommerce. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the Effective Date. We encourage you to review this Policy periodically. Continued use of our Services after any changes constitutes acceptance of the updated Policy.

 

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

 

Slayva

Email: hello@slayva.com

Website: https://slayva.com